pbx support

I have not seen that behavior so far (registered, but not rang). We will add more debug information to the PBX in the future releases.

This is one of the many cases where the admin can get an email from the PBX system(if configured).

We are still working on making it "smooth"

Refer http://forum.pbxnsip.com/index.php?showtopic=2206&hl=

That version is not "released" yet. But you want to try it out before the release, please download it from http://www.pbxnsip.com/protect/pbxctrl-3.3.0.3152.exe

The example pictures are taken from the latest (3.3.0.3152). Officially not released yet. If you want to take a look here it is - www.pbxnsip.com/protect/pbxctrl-3.3.0.3152.exe

Can you please send the SIP trace to support@pbxnsip.com? If you have the wireshark trace that will be useful too.

Checkout http://wiki.snom.com/Settings/answer_after_policy. Also, http://wiki.snom.com/Settings/intercom_enabled

What OS? I tested it on Windows and CS410. Both seem to work ok. BTW, what is the called UA? (snom, polycom, cisco?)

It is a cross browser issue. Please send an e-mail to support@pbxnsip.com. We can send you the updated script that solves the issue

I tested it here and when the "Intercom to the following extensions:" is empty, it rings the phone and when I set it to "*" it intercoms (snom 320 & 360)

Not sure whether we are on the same page here. The point 'pbxnsip' was trying to make is that if all agents are busy, then the caller will wait hearing the music (as if they called Dell, Microsoft and other companies support lines). But let's say, one of the agents is free and PBX sends call to that agent, agent's phone starts ringing but the agent never picks up for 2-3 minutes. Then the phone sends back some error message. In this case, PBX cannot differentiate whether the agent rejected the call by pressing 'cancel/reject' button or the phone sent the error message after the timeout.

Hunt groups are taken into account in the new PAC yet. When you attempted calls from the PAC, did the PAC extension had any UA registered and did it ring when you made the call? (Multi-domain is not thoroughly tested, I guess)

If you want CDRs in the CSV format under the local disk, you have to uses "file:disk" (without quotes) as the "SOAP CDR URL". The CDR files will be created under the <pbx-install-dir>/cdr folder based on "cdr_format" string. The default value for cdr_format is "$c/$m/$d" which corresponds to "cdr/domain/date". More details during 4.0 release.

Do you have the logs for the calling one extension rings another one?

Currently that is not possible. We write the CDRs XML files and to one of followings - single SOAP destination, CSV file or MySQL database.

Can I take a peek at the system? Please send the login information to support@pbxnsip.com. The reason is that we do not see that behavior on the system here.

Is this with domain Country code=1, arex code =xxx and the trunk setting "Rewrite global numbers:"=NANPA 11 digits?

Please elaborate....

You can not add the queues to the PAC in the new versoin. They will be added in the subsequest versoins

Jean, Let's know what OS you are using. We can provide a special version for you that fixes this problem

If you have multiple domains, then you have to provide username@domain instead of just the user name.

Is it possible to give a quick test with http://www.pbxnsip.com/protect/pbxctrl-3.3.0.3147.exe? Number formatting is added to click-to-dial on this version. Please let's know if there are other issues.

Based the traces received, the previous response still holds good . It is a codec mismatch issue.

Is it possible for you to send the pcap trace file to support@pbxnsip.com?