Vodia support

Which version are you running?

Here is a guide on csv to get you started. http://kiwi.pbxnsipsupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=686

Can you post the log-file on here and make a test call? set the logging as follow. Log other messages: Yes Log IVR events: Yes Log LDAP Events:Yes Set the Level to 8

You can set "Log call messages to "yes and Log IVR events "Yes" Log level 7 should be sufficient.

I have tested this in my lab and seems to be working fine. http://plugvoip.com/HOW%20TO%20STREAM%20A%20SHOUTCAST%20ON%20SNOMONE.pdf

Check your inbox.

We, will try to reproduce this scenario. Keep you posted.

Do you have any extension registered to the system ? Can you call into your mailbox by the dialing the extension number? That would be the 1st step. If you're trying to use the Calling card account to call an external source you can use a DID and mapped it to the calling card account. The link below works the same way for extensions and accounts on the system. http://wiki.snomone.com/index.php?title=Extension_Accounts#Creating_a_Few_New_Extensions Refer to these article on calling cards Calling card http://kiwi.pbxnsip.com/index.php/Calling_Card Section on dial plan prefix. http://wiki.snomone.com/index.php?title=Dial_Plan_Samples#Dial_Plan_with_Prefix_in_Front_of_the_Number On your last question, it sounds like you want to create a link to another server, according to "iax2" implementation. check this article on "Connecting Branch Offices Together" http://wiki.snomone.com/index.php?title=Branch_Offices

Can you revert back to 8.4.31 on the snom820? I have seen some issues with this particular version concerning blf.

This should help get things going. http://wiki.snomone.com/index.php?title=Music_on_Hold_Sources#How_to_Stream_Using_VLC_and_snom_ONE

Try running the sangoma setup again and use the IP4 of the unit rather then using the 127.0.0.1 loop-back addr we have seen this fix the issue with audio 70% of the time also try calibrating the cards as well and then restarting the gateway.

Yes, the pbx actually listen to RTP ports, how are you streaming the media? http://wiki.snomone.com/index.php?title=Music_on_Hold_Sources "Important: Be sure to specify the port on which the system should listen for RTP input (e.g., 42000). This port must be available on the system. If you change the setting, you might need to restart the system service so that the change takes effect"

Also refer to this forum post "trunk-re-registration" http://forum.snomone.com/index.php?/topic/4669-trunk-re-registration-problems/page__pid__21084__st__20#entry21084

If you are running the latest 4.2.1.4025 then they're has been some fixing and changes in the way trunk are handled today. Check the release note below. http://wiki.snomone.com/index.php?title=Release_Notes You also mention that your trunk gets a "proxy timeout or auth failure" A timeout is usally when something has chnage on the provider side, could be a DNS or a change of IP address or a network issue on your end, The authentication could be a wrong password as well, try recreating your trunk.

Check this article on how to represent the ANI of your snomONE, you might have to play with some of the Privacy indication settings. http://wiki.snomone.com/index.php?title=Outbound_Calls#Representing_the_Source Prüfen Sie diesen Artikel auf, wie die ANI Ihrer snomONE darstellen, müssen Sie eventuell mit einigen der Datenschutz Anzeige-Einstellungen zu spielen. http://wiki.snomone.com/index.php?title=Outbound_Calls#Representing_the_Source

Is "012124123" DID associated with extension 11? if not check this article. http://wiki.snomone.com/index.php?title=Extension_Accounts/de#Creating_a_Few_New_Extensions Once that's DID is associated with the extension check the link below. Please check the wiki below. http://wiki.snomone.com/index.php?title=Inbounds_Calls#How_the_System_Routes_a_Call_to_the_Proper_Extension

You can download the app here http://wiki.snomone.com/index.php?title=Downloads should have the same functionality as the pbxnsip. http://downloads.snom.net/snomONE/docs/snomONE_online_book.pdf Check page 385 If you are running a pbxnsip version nothing has really change in this area.

Are you able to ping a dns from the box? Make sure that you can ping VIA the networking-->network utilities---->Used "ping" if you can't ping anything then your network configuration needs to be configured.

They're release notes regarding some of these issue, here http://wiki.snomone.com/index.php?title=Release_Notes Upgrading to the latest would be the 1st step since we have made some improvements on the trunk section. http://www.pbxnsip.com/download-software/software.php for the latest pbxnsip sip build. Version 4.2.1.4025

pbx does a dns query the 1st time the trunks is registered with associated IP in the database, The next time the trunk registers and the IP has changed on the trunk level we send a 4xx, has the provider change anything on their side?

Please refer to this doc, if you don't want to burn a button you can always manually logged out using the star key. Check below for more info. http://wiki.snomone.com/index.php?title=Agent_Group_Accounts#Method_1:_Buttons

I was not able to reproduce this issue, I was able to park/pick it after 2-3 mins using the same star code *85 and programmed virtual keys on the snom 870. I am using the latest pbx Version 4.2.1.4025. On the phones I used http://provisioning.snom.com/download/fw/snom870-8.4.32-SIP-r.bin http://provisioning.snom.com/download/fw/snom821-8.4.32-SIP-r.bin for users that are having the park/pick up issue post your log files for some clues. Here is the log file. [8] 2011/08/23 10:32:21: Last message repeated 5 times [7] 2011/08/23 10:32:21: SIP Rx tls:192.168.0.38:3742: INVITE sip:1061@192.168.0.22:5061;transport=tls SIP/2.0 Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-dqyulvpvvi60;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=h6hcyr391w To: <sip:1000@snomone;user=phone>;tag=4832f336f0 Call-ID: 0372263cea42-sgo36dk7qizv CSeq: 3 INVITE Max-Forwards: 70 Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 X-Serialnumber: 00041341181A P-Key-Flags: resolution="31x13", keys="4" User-Agent: snom870/8.4.32 Accept: application/sdp Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE Allow-Events: talk, hold, refer, call-info Supported: timer, 100rel, replaces, from-change Session-Expires: 3600;refresher=uas Min-SE: 90 Proxy-Require: buttons Content-Type: application/sdp Content-Length: 522 v=0 o=root 618371818 618371819 IN IP4 192.168.0.38 s=call c=IN IP4 192.168.0.38 t=0 0 m=audio 60720 RTP/AVP 9 0 8 2 3 18 4 101 a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:XlNGNz4n+15mlSPa+el8UMAZhzRxtzuXGllyjkC+ a=rtpmap:9 G722/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:2 G726-32/8000 a=rtpmap:3 GSM/8000 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=no a=rtpmap:4 G723/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=rtcp-xr:voip-metrics stat-summary=loss,dup,jitt a=sendonly [8] 2011/08/23 10:32:21: Packet authenticated by transport layer [7] 2011/08/23 10:32:21: SIP Tx tls:192.168.0.38:3742: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-dqyulvpvvi60;rport=3742 From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=h6hcyr391w To: <sip:1000@snomone;user=phone>;tag=4832f336f0 Call-ID: 0372263cea42-sgo36dk7qizv CSeq: 3 INVITE Contact: <sip:1061@192.168.0.22:5061;transport=tls> Supported: 100rel, replaces, norefersub Allow-Events: refer Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE Accept: application/sdp User-Agent: snom-PBX/2011-4.2.1.4025 Content-Type: application/sdp Content-Length: 478 v=0 o=- 246072395 246072395 IN IP4 192.168.0.22 s=- c=IN IP4 192.168.0.22 t=0 0 m=audio 54566 RTP/AVP 0 8 9 18 2 3 101 a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:K8VEaFvFEep15sglbF2RmNuTN+fhqRuav6O55vUH a=rtpmap:0 pcmu/8000 a=rtpmap:8 pcma/8000 a=rtpmap:9 g722/8000 a=rtpmap:18 g729/8000 a=fmtp:18 annexb=no a=rtpmap:2 g726-32/8000 a=rtpmap:3 gsm/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=rtcp-xr:rcvr-rtt=all voip-metrics a=recvonly [8] 2011/08/23 10:32:21: Packet authenticated by transport layer [7] 2011/08/23 10:32:21: SIP Rx tls:192.168.0.38:3742: INVITE sip:*851@snomone;user=phone SIP/2.0 Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-ikoq42s4omu4;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ia3k6fifiz To: <sip:*851@snomone;user=phone> Call-ID: 0772263ca8ec-o5bf48ckjuz8 CSeq: 1 INVITE Max-Forwards: 70 Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 X-Serialnumber: 00041341181A P-Key-Flags: resolution="31x13", keys="4" User-Agent: snom870/8.4.32 Accept: application/sdp Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE Allow-Events: talk, hold, refer, call-info Supported: timer, 100rel, replaces, from-change Session-Expires: 3600;refresher=uas Min-SE: 90 Proxy-Require: buttons Content-Type: application/sdp Content-Length: 522 v=0 o=root 990779771 990779771 IN IP4 192.168.0.38 s=call c=IN IP4 192.168.0.38 t=0 0 m=audio 49196 RTP/AVP 9 0 8 2 3 18 4 101 a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:8ZuC41ytzd/Vf9GxYATW0TBRgtFMqZVhNWbAL4UM a=rtpmap:9 G722/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:2 G726-32/8000 a=rtpmap:3 GSM/8000 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=no a=rtpmap:4 G723/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=rtcp-xr:voip-metrics stat-summary=loss,dup,jitt a=sendrecv [8] 2011/08/23 10:32:21: Packet authenticated by transport layer [7] 2011/08/23 10:32:21: SIP Tx tls:192.168.0.38:3742: SIP/2.0 100 Trying Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-ikoq42s4omu4;rport=3742 From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ia3k6fifiz To: <sip:*851@snomone;user=phone>;tag=8a1160d5d6 Call-ID: 0772263ca8ec-o5bf48ckjuz8 CSeq: 1 INVITE Content-Length: 0 [8] 2011/08/23 10:32:21: Incoming call: Request URI sip:*851@snomone;user=phone, To is <sip:*851@snomone;user=phone> [8] 2011/08/23 10:32:21: Set the To domain based on From user 1061@snomone [7] 2011/08/23 10:32:21: SIP Rx tls:192.168.0.38:3742: ACK sip:1061@192.168.0.22:5061;transport=tls SIP/2.0 Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-b7dgl5fjq5tt;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=h6hcyr391w To: <sip:1000@snomone;user=phone>;tag=4832f336f0 Call-ID: 0372263cea42-sgo36dk7qizv CSeq: 3 ACK Max-Forwards: 70 Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 Proxy-Require: buttons Content-Length: 0 [8] 2011/08/23 10:32:21: Packet authenticated by transport layer [7] 2011/08/23 10:32:21: SIP Tx tls:192.168.0.38:3742: MESSAGE sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x SIP/2.0 Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-7a35c7901f94945a1c339e7909799bda;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=1021856375 To: "Lonnie VELAZQUEZ" <sip:1061@snomone> Call-ID: 9p8epz32@pbx CSeq: 1153828748 MESSAGE Max-Forwards: 70 Contact: <sip:192.168.0.22:5061;transport=tls> Subject: buttons Content-Type: application/x-buttons Content-Length: 42 k=1 c=park n=*851 a=invite l=Park1 [7] 2011/08/23 10:32:21: SIP Tx tls:192.168.0.38:3742: BYE sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x SIP/2.0 Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-44b52d79e0b068bf68baad4b3da6adeb;rport From: <sip:1000@snomone;user=phone>;tag=4832f336f0 To: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=h6hcyr391w Call-ID: 0372263cea42-sgo36dk7qizv CSeq: 30230 BYE Max-Forwards: 70 Contact: <sip:1061@192.168.0.22:5061;transport=tls> Content-Length: 0 [7] 2011/08/23 10:32:21: SIP Tx tls:192.168.0.38:3742: MESSAGE sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x SIP/2.0 Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-4364bf8ccf063bedeb10df6f9190d9a0;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=676167076 To: "Lonnie VELAZQUEZ" <sip:1061@snomone> Call-ID: 4jwn9igi@pbx CSeq: 1542464117 MESSAGE Max-Forwards: 70 Contact: <sip:192.168.0.22:5061;transport=tls> Subject: buttons Content-Type: application/x-buttons Content-Length: 42 k=1 c=park n=*851 a=invite l=Park1 [7] 2011/08/23 10:32:21: SIP Tx tls:192.168.0.38:3742: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-ikoq42s4omu4;rport=3742 From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ia3k6fifiz To: <sip:*851@snomone;user=phone>;tag=8a1160d5d6 Call-ID: 0772263ca8ec-o5bf48ckjuz8 CSeq: 1 INVITE Contact: <sip:1061@192.168.0.22:5061;transport=tls> Supported: 100rel, replaces, norefersub Allow-Events: refer Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE Accept: application/sdp User-Agent: snom-PBX/2011-4.2.1.4025 Content-Type: application/sdp Content-Length: 480 v=0 o=- 1541682606 1541682606 IN IP4 192.168.0.22 s=- c=IN IP4 192.168.0.22 t=0 0 m=audio 52500 RTP/AVP 0 8 9 18 2 3 101 a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:Y/YdxETwq6W8TwBhWHB5h5i/wm45ORK0YQ5Zdf06 a=rtpmap:0 pcmu/8000 a=rtpmap:8 pcma/8000 a=rtpmap:9 g722/8000 a=rtpmap:18 g729/8000 a=fmtp:18 annexb=no a=rtpmap:2 g726-32/8000 a=rtpmap:3 gsm/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=rtcp-xr:rcvr-rtt=all voip-metrics a=sendrecv [8] 2011/08/23 10:32:21: Packet authenticated by transport layer [7] 2011/08/23 10:32:21: SIP Rx tls:192.168.0.38:3742: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-7a35c7901f94945a1c339e7909799bda;rport=5061 From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=1021856375 To: "Lonnie VELAZQUEZ" <sip:1061@snomone> Call-ID: 9p8epz32@pbx CSeq: 1153828748 MESSAGE Content-Length: 0 [8] 2011/08/23 10:32:21: Packet authenticated by transport layer [8] 2011/08/23 10:32:22: Last message repeated 3 times [7] 2011/08/23 10:32:22: SIP Rx tls:192.168.0.38:3742: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-4364bf8ccf063bedeb10df6f9190d9a0;rport=5061 From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=676167076 To: "Lonnie VELAZQUEZ" <sip:1061@snomone> Call-ID: 4jwn9igi@pbx CSeq: 1542464117 MESSAGE Content-Length: 0 [7] 2011/08/23 10:32:22: SIP Rx tls:192.168.0.38:3742: ACK sip:1061@192.168.0.22:5061;transport=tls SIP/2.0 Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-mbloufbczzn3;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ia3k6fifiz To: <sip:*851@snomone;user=phone>;tag=8a1160d5d6 Call-ID: 0772263ca8ec-o5bf48ckjuz8 CSeq: 1 ACK Max-Forwards: 70 Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 Proxy-Require: buttons Content-Length: 0 [8] 2011/08/23 10:32:22: Packet authenticated by transport layer [7] 2011/08/23 10:32:22: SIP Rx tls:192.168.0.38:3742: SIP/2.0 200 OK Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-44b52d79e0b068bf68baad4b3da6adeb;rport=5061 From: <sip:1000@snomone;user=phone>;tag=4832f336f0 To: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=h6hcyr391w Call-ID: 0372263cea42-sgo36dk7qizv CSeq: 30230 BYE Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 User-Agent: snom870/8.4.32 RTP-RxStat: Total_Rx_Pkts=165,Rx_Pkts=42,Rx_Pkts_Lost=0,Remote_Rx_Pkts_Lost=0 RTP-TxStat: Total_Tx_Pkts=164,Tx_Pkts=52,Remote_Tx_Pkts=-739068640 Content-Length: 0 [7] 2011/08/23 10:32:22: Call 0372263cea42-sgo36dk7qizv: Clear last request [5] 2011/08/23 10:32:22: BYE Response: Terminate 0372263cea42-sgo36dk7qizv [8] 2011/08/23 10:32:22: Packet authenticated by transport layer [8] 2011/08/23 10:32:24: Last message repeated 7 times [7] 2011/08/23 10:32:24: SIP Tx tls:192.168.0.38:3742: BYE sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x SIP/2.0 Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-fb289f6f092dfce799f41ffc0ce3ad22;rport From: <sip:*851@snomone;user=phone>;tag=8a1160d5d6 To: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ia3k6fifiz Call-ID: 0772263ca8ec-o5bf48ckjuz8 CSeq: 18728 BYE Max-Forwards: 70 Contact: <sip:1061@192.168.0.22:5061;transport=tls> Content-Length: 0 [7] 2011/08/23 10:32:24: SIP Rx tls:192.168.0.38:3742: SIP/2.0 200 OK Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-fb289f6f092dfce799f41ffc0ce3ad22;rport=5061 From: <sip:*851@snomone;user=phone>;tag=8a1160d5d6 To: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ia3k6fifiz Call-ID: 0772263ca8ec-o5bf48ckjuz8 CSeq: 18728 BYE Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 User-Agent: snom870/8.4.32 RTP-RxStat: Total_Rx_Pkts=173,Rx_Pkts=173,Rx_Pkts_Lost=0,Remote_Rx_Pkts_Lost=0 RTP-TxStat: Total_Tx_Pkts=174,Tx_Pkts=183,Remote_Tx_Pkts=-739068640 Content-Length: 0 [7] 2011/08/23 10:32:24: Call 0772263ca8ec-o5bf48ckjuz8: Clear last request [5] 2011/08/23 10:32:24: BYE Response: Terminate 0772263ca8ec-o5bf48ckjuz8 [8] 2011/08/23 10:32:25: Packet authenticated by transport layer [8] 2011/08/23 10:32:36: Last message repeated 46 times [7] 2011/08/23 10:32:36: SIP Rx tls:192.168.0.38:3742: INVITE sip:*851@snomone;user=phone SIP/2.0 Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-wkspogud252s;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ev6kyo5omg To: <sip:*851@snomone;user=phone> Call-ID: 1672263cd9cb-503i6u1l0a6z CSeq: 1 INVITE Max-Forwards: 70 Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 X-Serialnumber: 00041341181A P-Key-Flags: resolution="31x13", keys="4" User-Agent: snom870/8.4.32 Accept: application/sdp Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE Allow-Events: talk, hold, refer, call-info Supported: timer, 100rel, replaces, from-change Session-Expires: 3600;refresher=uas Min-SE: 90 Proxy-Require: buttons Content-Type: application/sdp Content-Length: 522 v=0 o=root 425836819 425836819 IN IP4 192.168.0.38 s=call c=IN IP4 192.168.0.38 t=0 0 m=audio 65162 RTP/AVP 9 0 8 2 3 18 4 101 a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:bWCb9ZI9UkZWe5FU7QiDzbiWfzXWFT/Qrsi4ndeX a=rtpmap:9 G722/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:2 G726-32/8000 a=rtpmap:3 GSM/8000 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=no a=rtpmap:4 G723/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=rtcp-xr:voip-metrics stat-summary=loss,dup,jitt a=sendrecv [8] 2011/08/23 10:32:36: Packet authenticated by transport layer [7] 2011/08/23 10:32:36: SIP Tx tls:192.168.0.38:3742: SIP/2.0 100 Trying Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-wkspogud252s;rport=3742 From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ev6kyo5omg To: <sip:*851@snomone;user=phone>;tag=0c720f6875 Call-ID: 1672263cd9cb-503i6u1l0a6z CSeq: 1 INVITE Content-Length: 0 [8] 2011/08/23 10:32:36: Incoming call: Request URI sip:*851@snomone;user=phone, To is <sip:*851@snomone;user=phone> [8] 2011/08/23 10:32:36: Set the To domain based on From user 1061@snomone [7] 2011/08/23 10:32:36: SIP Tx tls:192.168.0.38:3742: MESSAGE sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x SIP/2.0 Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-1f09f1ec2e4789ce0e77caeabf29a425;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=32243633 To: "Lonnie VELAZQUEZ" <sip:1061@snomone> Call-ID: m53djq79@pbx CSeq: 1965502478 MESSAGE Max-Forwards: 70 Contact: <sip:192.168.0.22:5061;transport=tls> Subject: buttons Content-Type: application/x-buttons Content-Length: 34 k=1 n=*851 a=invite l=Park1 [7] 2011/08/23 10:32:36: SIP Tx tls:192.168.0.38:3742: INFO sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x SIP/2.0 Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-592a0642fc824ac5b86c7b6dcb559d67;rport From: "Kurtis WHITFIELD" <sip:1000@snomone>;tag=0c720f6875 To: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ev6kyo5omg Call-ID: 1672263cd9cb-503i6u1l0a6z CSeq: 19256 INFO Max-Forwards: 70 Contact: <sip:1061@192.168.0.22:5061;transport=tls> Content-Type: message/sipfrag Content-Length: 88 From: "Kurtis WHITFIELD" <sip:1000@snomone> To: "Lonnie VELAZQUEZ" <sip:1061@snomone> [7] 2011/08/23 10:32:36: SIP Tx tls:192.168.0.38:3742: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-wkspogud252s;rport=3742 From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ev6kyo5omg To: <sip:*851@snomone;user=phone>;tag=0c720f6875 Call-ID: 1672263cd9cb-503i6u1l0a6z CSeq: 1 INVITE Contact: <sip:1061@192.168.0.22:5061;transport=tls> Supported: 100rel, replaces, norefersub Allow-Events: refer Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE Accept: application/sdp User-Agent: snom-PBX/2011-4.2.1.4025 Content-Type: application/sdp Content-Length: 478 v=0 o=- 348350826 348350826 IN IP4 192.168.0.22 s=- c=IN IP4 192.168.0.22 t=0 0 m=audio 61236 RTP/AVP 0 8 9 18 2 3 101 a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:xMRN1zT4P8aGSvKDwbcSK9bFR0lBims4wg5Y9yew a=rtpmap:0 pcmu/8000 a=rtpmap:8 pcma/8000 a=rtpmap:9 g722/8000 a=rtpmap:18 g729/8000 a=fmtp:18 annexb=no a=rtpmap:2 g726-32/8000 a=rtpmap:3 gsm/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=rtcp-xr:rcvr-rtt=all voip-metrics a=sendrecv [7] 2011/08/23 10:32:36: SIP Rx tls:192.168.0.38:3742: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-1f09f1ec2e4789ce0e77caeabf29a425;rport=5061 From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=32243633 To: "Lonnie VELAZQUEZ" <sip:1061@snomone> Call-ID: m53djq79@pbx CSeq: 1965502478 MESSAGE Content-Length: 0 [7] 2011/08/23 10:32:36: SIP Rx tls:192.168.0.38:3742: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.22:5061;branch=z9hG4bK-592a0642fc824ac5b86c7b6dcb559d67;rport=5061 From: "Kurtis WHITFIELD" <sip:1000@snomone>;tag=0c720f6875 To: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ev6kyo5omg Call-ID: 1672263cd9cb-503i6u1l0a6z CSeq: 19256 INFO Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 Content-Length: 0 [7] 2011/08/23 10:32:36: Call 1672263cd9cb-503i6u1l0a6z: Clear last request [8] 2011/08/23 10:32:36: Packet authenticated by transport layer [7] 2011/08/23 10:32:36: SIP Rx tls:192.168.0.38:3742: ACK sip:1061@192.168.0.22:5061;transport=tls SIP/2.0 Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-y4a3eiziu8ra;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ev6kyo5omg To: "Kurtis WHITFIELD" <sip:1000@snomone>;tag=0c720f6875 Call-ID: 1672263cd9cb-503i6u1l0a6z CSeq: 1 ACK Max-Forwards: 70 Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 Proxy-Require: buttons Content-Length: 0 [8] 2011/08/23 10:32:36: Packet authenticated by transport layer [8] 2011/08/23 10:32:41: Last message repeated 24 times [7] 2011/08/23 10:32:41: SIP Rx tls:192.168.0.38:3742: BYE sip:1061@192.168.0.22:5061;transport=tls SIP/2.0 Via: SIP/2.0/TLS 192.168.0.38:3742;branch=z9hG4bK-tsvggs8qiih4;rport From: "Lonnie VELAZQUEZ" <sip:1061@snomone>;tag=ev6kyo5omg To: "Kurtis WHITFIELD" <sip:1000@snomone>;tag=0c720f6875 Call-ID: 1672263cd9cb-503i6u1l0a6z CSeq: 2 BYE Max-Forwards: 70 Contact: <sip:1061@192.168.0.38:3742;transport=tls;line=k3htv34x>;reg-id=1 User-Agent: snom870/8.4.32 RTP-RxStat: Total_Rx_Pkts=261,Rx_Pkts=261,Rx_Pkts_Lost=0,Remote_Rx_Pkts_Lost=0 RTP-TxStat: Total_Tx_Pkts=262,Tx_Pkts=262,Remote_Tx_Pkts=256 Proxy-Require: buttons Content-Length: 0

Yes you can log in user who are not in a specific agent group, it's best used when there isn't enough agents and the call volume spikes.

Good Job!