OND Posted February 11, 2021 Report Share Posted February 11, 2021 Hello all! I have inbound fax to email setup for several of my customers but was wondering if there is any way to send outgoing faxes from email using the Vodia PBX? Several of my customers have asked for this service. Up until now we have used several ATAs (Cisco & Grandstream) for outbound faxing using cutomers' traditional fax machines with mixed results, but none have been what I would call reliable. Inbound faxing through the Vodia PBX however has worked great, so I'd love to be able to use it for outbound faxing as well. Let me know if anybody out there has set this up, or what you have found is the best solution for outbound faxing using the Vodia PBX. Thank you! I'm on Vodia Multi-Tenant 66.0.6 hosted on Google's Cloud. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 11, 2021 Report Share Posted February 11, 2021 We will soon release a way to send FAX from the PBX, though not through email but through the user front end. Quote Link to comment Share on other sites More sharing options...
OND Posted February 22, 2021 Author Report Share Posted February 22, 2021 Very cool. Can't wait to try it out! Quote Link to comment Share on other sites More sharing options...
Enzo Matrix Posted March 27, 2021 Report Share Posted March 27, 2021 Do you have a timeline for this? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 27, 2021 Report Share Posted March 27, 2021 Its in beta now (67.1). Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 6, 2021 Report Share Posted September 6, 2021 any update? It looks to be available in V68, in as much as the menu is there and the file attachment works ... but the send button wont send. I can open and save a document, but not actually fax it. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 6, 2021 Report Share Posted September 6, 2021 Does inbound FAX work for this extension? Maybe there is no license for this? Or any other hint in the log? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 10, 2021 Report Share Posted September 10, 2021 apparently there may be a bug ... according to the Australian distributor. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 10, 2021 Report Share Posted September 10, 2021 68.0.1 contains some more changes and handles more situations where the other side does not start the T.38 renegotiation process, if you want to give this a try. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 13, 2021 Report Share Posted September 13, 2021 Tried 68.0.1 when I click the 'send' button, nothing happens. I cant see any attempt to dial at all, the screen doesn't change or anything.. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 13, 2021 Report Share Posted September 13, 2021 That is weird. Can you open a ticket, maybe include a screen video and/or give the support access to try remotely? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 13, 2021 Report Share Posted September 13, 2021 Sure. What is the process to open a ticket? Do I go via our distributer? When I click on the send button it looks to start but stops at 1 dot. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 14, 2021 Report Share Posted September 14, 2021 You can open a ticket at https://support.vodia.com. Anyhow, it seems that the front end is doing something, it show the cancel button and a progress dot. That is usually a sign that the call gets started but the other side does not seem to have interest in switching to T.38. We are most probably talking about a problem with your service provider, not so much the front end. You could enable the PCAP feature on your SIP trunk and attach it to the ticket. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 14, 2021 Report Share Posted September 14, 2021 I enabled PCAP on the ext and the trunk and no PCAP was created. I made a call to confirm and it is created for a voice call. It's as if the send is not initiating a dial .. is there a setting I should confirm? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 14, 2021 Report Share Posted September 14, 2021 Well maybe that is part if the problem that the PBX is not able to dial the number that you entered. Can you dial the number from the front end? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 15, 2021 Report Share Posted September 15, 2021 Yes, we can dial the number. It doesn't matter what number I set to fax, it doesn't try to ring it. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 15, 2021 Report Share Posted September 15, 2021 Ok can you please set the log level for trunk, IVR high and get a log. There must be some hint why it does not dial the number in the log. Quote Link to comment Share on other sites More sharing options...
Lyndon Posted August 4, 2023 Report Share Posted August 4, 2023 I've just logged a ticket but seem to have the same issue. Log shows: [8] 11:53:07.285APP:Call 619: Notify state idle [8] 11:53:07.285APP:Call 619: Hangup [8] 11:53:07.285APP:Call 619: Last leg disconnected Quote Link to comment Share on other sites More sharing options...
Vodia Support EU Posted August 4, 2023 Report Share Posted August 4, 2023 Hello, Can you give me some information, the version, and also a log with the SIP and media events at 9 please (all others at 0)? Quote Link to comment Share on other sites More sharing options...
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