Is outgoing email to fax possible?

[OND]

Hello all! I have inbound fax to email setup for several of my customers but was wondering if there is any way to send outgoing faxes from email using the Vodia PBX? Several of my customers have asked for this service. Up until now we have used several ATAs (Cisco & Grandstream) for outbound faxing using cutomers' traditional fax machines with mixed results, but none have been what I would call reliable. Inbound faxing through the Vodia PBX however has worked great, so I'd love to be able to use it for outbound faxing as well. Let me know if anybody out there has set this up, or what you have found is the best solution for outbound faxing using the Vodia PBX. Thank you!

I'm on Vodia Multi-Tenant 66.0.6 hosted on Google's Cloud.

[Vodia PBX]

We will soon release a way to send FAX from the PBX, though not through email but through the user front end.

[OND]

Very cool. Can't wait to try it out!

[Enzo Matrix]

Do you have a timeline for this?

[Vodia PBX]

Its in beta now (67.1).

[RichardDCG]

any update?  It looks to be available in V68, in as much as the menu is there and the file attachment works ... but the send button wont send.  I can open and save a document, but not actually fax it.

[Vodia PBX]

Does inbound FAX work for this extension? Maybe there is no license for this? Or any other hint in the log?

[RichardDCG]

apparently there may be a bug ... according to the Australian distributor.

[Vodia PBX]

68.0.1 contains some more changes and handles more situations where the other side does not start the T.38 renegotiation process, if you want to give this a try.

[RichardDCG]

Tried 68.0.1 when I click the 'send' button, nothing happens.  I cant see any attempt to dial at all, the screen doesn't change or anything..

[Vodia PBX]

That is weird. Can you open a ticket, maybe include a screen video and/or give the support access to try remotely?

[RichardDCG]

Sure.  What is the process to open a ticket?  Do I go via our distributer?  

 

When I click on the send button it looks to start but stops at 1 dot.

[Vodia PBX]

You can open a ticket at https://support.vodia.com. Anyhow, it seems that the front end is doing something, it show the cancel button and a progress dot. That is usually a sign that the call gets started but the other side does not seem to have interest in switching to T.38. We are most probably talking about a problem with your service provider, not so much the front end. You could enable the PCAP feature on your SIP trunk and attach it to the ticket.

[RichardDCG]

I enabled PCAP on the ext and the trunk and no PCAP was created.  I made a call to confirm and it is created for a voice call.  It's as if the send is not initiating a dial .. is there a setting I should confirm?

[Vodia PBX]

Well maybe that is part if the problem that the PBX is not able to dial the number that you entered. Can you dial the number from the front end? 

[RichardDCG]

Yes, we can dial the number.  It doesn't matter what number I set to fax, it doesn't try to ring it.

[Vodia PBX]

Ok can you please set the log level for trunk, IVR high and get a log. There must be some hint why it does not dial the number in the log.

[Lyndon]

I've just logged a ticket but seem to have the same issue.

Log shows: 

[8] 11:53:07.285APP:Call 619: Notify state idle

[8] 11:53:07.285APP:Call 619: Hangup

[8] 11:53:07.285APP:Call 619: Last leg disconnected

[Vodia Support EU]

Hello,

Can you give me some information, the version, and also a log with the SIP and media events at 9 please (all others at 0)?