marsbewohner Posted June 6, 2011 Report Share Posted June 6, 2011 We're having a SnomOne connected via SIP Trunk to an Asterisk gateway which manages a Sangoma PRI/T1 card + line. Now the phenomenom is that if I dial an external number, the devices (870) will play some noise for about 1-2 seconds before the actual dialing tone starts. From the network perspective the internal connect from SnomOne -> Asterisk is a 1Gbit QoS based connection, with packet runtimes below 1ms. SnomOne is latest 4.2.1.4018 release + FW 8.4.31 for the devices (although the problem is also present with older versions for both of them) If I connect the 870 directly to the Asterisk, the noise is not there. Any ideas, especially on how to measure the SIP trunk SnomOne <-> Asterisk from a quality perspective? Thanks. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted June 6, 2011 Report Share Posted June 6, 2011 The noise that plays on the system comes from the pbx it's a "comfort noise" found in snom/snomONE/audio_moh/noise.wav This is used when connecting to a pstn for example. If you would like to remove you can do so. Quote Link to comment Share on other sites More sharing options...
marsbewohner Posted June 7, 2011 Author Report Share Posted June 7, 2011 Ahhh, good to know, it drives the users mad as they think something is going wrong with the system Let's see if we replace or remove it.... Quote Link to comment Share on other sites More sharing options...
DLS Posted January 3, 2012 Report Share Posted January 3, 2012 I get this calling through a SIP registration type trunk. Is this expected behaviour? Thanks, Andrew Quote Link to comment Share on other sites More sharing options...
pbx support Posted January 3, 2012 Report Share Posted January 3, 2012 Comfort noise is an expected behavior. You can force a local ringback ("Trunk->Force Local ringback", if you are using some of the recent versions), if you don't like what is coming back from the trunk provider. Quote Link to comment Share on other sites More sharing options...
DLS Posted January 15, 2012 Report Share Posted January 15, 2012 Comfort noise is an expected behavior. You can force a local ringback ("Trunk->Force Local ringback", if you are using some of the recent versions), if you don't like what is coming back from the trunk provider. Cool - ill try that. Cheers Andrew Quote Link to comment Share on other sites More sharing options...
sgwestrip Posted February 19, 2012 Report Share Posted February 19, 2012 The noise that plays on the system comes from the pbx it's a "comfort noise" found in snom/snomONE/audio_moh/noise.wav This is used when connecting to a pstn for example. If you would like to remove you can do so. Unfortunately it is not possible to remove this file on the Snom One Plus PBX as you are not given the root password and this file has root permissions. Ideas anyone? Thanks, Stephen Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 20, 2012 Report Share Posted February 20, 2012 Yes it was a unfortunate decision to keep users out from the system. We are looking for ways out of this. Quote Link to comment Share on other sites More sharing options...
sgwestrip Posted February 20, 2012 Report Share Posted February 20, 2012 Yes it was a unfortunate decision to keep users out from the system. We are looking for ways out of this. More than 'unfortunate'. To have bought a system that we have no access to makes we wonder what we bought. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 20, 2012 Report Share Posted February 20, 2012 The way to resolve that problem is to give snom SSH access to the box and we set a password that you have chosen. Quote Link to comment Share on other sites More sharing options...
sgwestrip Posted February 20, 2012 Report Share Posted February 20, 2012 The way to resolve that problem is to give snom SSH access to the box and we set a password that you have chosen. How do I go about doing that? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 20, 2012 Report Share Posted February 20, 2012 How do I go about doing that? Please get in contact with snom (support at the snom dot com domain) and mention the IP address (and port) of the system, for example port forward, so that we can take care about this. Quote Link to comment Share on other sites More sharing options...
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