sgwestrip Posted January 3, 2014 Report Share Posted January 3, 2014 Hi, Trying to activate a Snom ONE v5 installation for the first time via the browser and it hangs. I enter my activation code (starts with a 5), click on Submit and seems to do nothing. I have verified that I have internet access from the server and that both iptables and ip6tables are stopped. Interestingly, in Firefox and Chrome the button is Submit but in IE it is Submit Query. I get further with IE than I do with Chrome or Firefox!! I am stuck right now as I cannot progress any further. Thanks, Stephen Westrip Quote Link to comment Share on other sites More sharing options...
Vodia support Posted January 3, 2014 Report Share Posted January 3, 2014 Can you PM us the log files usually there are some clues there. Best regards Quote Link to comment Share on other sites More sharing options...
Vodia support Posted January 3, 2014 Report Share Posted January 3, 2014 switch to admin---> scroll down to status general to check if the license has been activated If the issue is that you don't see any of the domains or user please upgrade your chrome browser to the latest or firefox. you can verify if your web browser support html5 or websocket as well. http://www.websocket.org/echo.html Quote Link to comment Share on other sites More sharing options...
Alexandre Posted January 11, 2014 Report Share Posted January 11, 2014 Hello, I'm encountering exactly the same isue. Fresh Centos 6.5 install with Fresh snom 5.1.3 I try to activate with my license code. 3 browsers: Firefox Mac v26 Safari : 6.05 Chrome Version 31.0.1650.63 (Latest) After clicking on Submit, the button remains gray and the system is not being licensed. Please note that a file is being created in the snoOne folder : pbxctrl-license.xml That's all. System remains unusable. How can we proceed? Alexandre Quote Link to comment Share on other sites More sharing options...
Alexandre Posted January 11, 2014 Report Share Posted January 11, 2014 After verbosing the log : [5] 0:21:52.964 GENE: License: Activate license with code ############### [0] 0:21:55.734 SIP: Cannot send packet: No license [0] 0:22:02.391 WEBC: Last message repeated 3 times [4] 0:22:02.391 WEBC: HTTP client: Timeout on 0.0.0.0:443 [5] 0:22:02.391 WEBC: Web request failed with code 0, retrying [8] 0:22:02.391 WEBC: HTTP client: Resolving www.snomone.com [8] 0:22:02.394 WEBC: HTTP client: Connect to 0.0.0.0:443, pending requests 2 [3] 0:22:02.394 GENE: Could not connect to 0.0.0.0:443 [9] 0:22:02.394 TLS: HTTP 0.0.0.0:443: Quote Link to comment Share on other sites More sharing options...
hosted Posted January 11, 2014 Report Share Posted January 11, 2014 from that server can you ping www.snomone.com ? Quote Link to comment Share on other sites More sharing options...
Alexandre Posted January 12, 2014 Report Share Posted January 12, 2014 Yes, I can. I get wget and ping. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 12, 2014 Report Share Posted January 12, 2014 The PBX can probably not resolve www.snomone.com (thus the 0.0.0.0). Check your /etc/resolv.conf file. You can also add an entry to /etc/hosts if DNS does not work for you. If you do that, you should also add a entry for www.vodia.com which will be used in 5.2 and later. Quote Link to comment Share on other sites More sharing options...
Alexandre Posted January 13, 2014 Report Share Posted January 13, 2014 Hello, Thanks for your answer. I'm surprised because trunks cannot also work. They work only if I specify Trunk proxy IP. What should I do exactly? My resolv.conf contains : nameserver 127.0.0.1 nameserver 213.186.33.99 search ovh.net Isn't it sufficient? I can't figure out why SnomONE service cannot resolve itself as from the shell ping and wget manage successfully to resolve any domain, including snomone.com Best regards, Alexandre Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 13, 2014 Report Share Posted January 13, 2014 Yes, the /etc/resolv.conf looks good. If it all does not work, try to get a PCAP and filter for the DNS packets. Quote Link to comment Share on other sites More sharing options...
Alexandre Posted January 13, 2014 Report Share Posted January 13, 2014 I have noticed that I'm also encountering the problem to connect trunks. My trunk registrations only work when I set IP adresses in the proxy. Could you tell me more about I should proceed with PCAP and filter DNS packet because it seems beyond my technical knowledge. Kind regards, Alexandre Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 13, 2014 Report Share Posted January 13, 2014 In centos you need to install tshark, "yum install tshark" if i remember correctly. Then you can run it with something like "tshark -i eth0 -w dns.pcap" Quote Link to comment Share on other sites More sharing options...
Alexandre Posted January 13, 2014 Report Share Posted January 13, 2014 Ok I will install tshakr and I will see. Here are other log of SnomPBX : [5] 19:46:46.608 GENE: License: Activate license with code XXXXXXXXXXX [8] 19:46:46.608 SIP: DNS: Request www.snomone.com from server 127.0.0.1 [8] 19:46:46.609 SIP: DNS: Add A www.snomone.com (ttl=60) [8] 19:46:46.610 SIP: DNS: Request www.snomone.com from server 127.0.0.1 [8] 19:46:46.610 SIP: DNS: Add AAAA www.snomone.com (ttl=60) [8] 19:47:46.609 SIP: DNS: A www.snomone.com expired Does it help you? Regards, Alexandre Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 13, 2014 Report Share Posted January 13, 2014 Well that says that there is no DNS entry for www.snomone.com. It seems there is a DNS server running on 127.0.0.1. Either configure that one correctly or change the /etc/resolv.conf to point to an external DNS server, e.g. 8.8.8.8. Quote Link to comment Share on other sites More sharing options...
Alexandre Posted January 14, 2014 Report Share Posted January 14, 2014 Hello, That is what I did. I edited my resolv.conf file in order to put as first an outside DNS server and it worked properly ! nameserver 213.186.33.99 nameserver 127.0.0.1 search ovh.net Glad to see the license being updated. Alexandre Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 14, 2014 Report Share Posted January 14, 2014 Better take the 127.0.0.1 out; who knows maybe the PBX fails over the the 127.0.0.1 one and then the problems come back. Or configure your local DNS server correctly (probably it is easier to just take it out). Quote Link to comment Share on other sites More sharing options...
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