Support

Hi, Missing audio or one way audio is generally associated with a firewall issue or the RTP unable to find ports on your system. And you arent able to hear the other party or you are not even able to hear the ringback tone when you call them? Is this happening with only you and that customer or everywhere you call (or every call which your customer receives or makes?) ? Let's narrow down the problem. Send us the screenshot of your RTP settings on Admin level and also check your firewall thoroughly. 488 error also suggests codec negotiation error.

Hi, You are right. One option can be to "re-sync the selected accounts" And other one can be under the "registration" tab of each extensions where you can re-sync it too.

Hi, You want that to happen everytime? just one particular extension? if not then you can always use Agent group or Hunt groups to route your incoming calls coming on the main DID to go to the these groups and 1 or many extensions can pick up from there.

Hi, I just tried the same exact scenario as i explained above on 5.1.0 (after downgrading). But the Yealink T29 still dropped the first call and second call was blank (no ringback and no engaged tone too). I understood what you were trying to say with the DSS keys, and yes it would be incorrect to do it. If you still have to switch between two calls, holding and transferring would be the best work around as i am sure you would be knowing that already.

Hi, Try our sister website before it goes down. http://wiki.vodia.com/index.php?title=Call_Detail_Records_(CDRs)

Hi, I tried this scenario over here with Yealink and other phones of different brand. As far as i can understand, the parking has a very little to do with the PBX routing of the calls. It depends on the phone model of how it manages the second call when one call is parked. For me yealink T28P behaved the same way as you mentioned. And Htek was working perfectly. Htek received a call, picked up, second call came in, it parked first call, hit answer on it, picked up second call and first call was still on park. And i tried to pick that call from Yealink, but it kept connecting to the park orbit, but nothing happens. Please try it on Htek UC842 once more and let us know.

Hi, We, here at Vodia Networks, manufacture and support IP-PBX and phone models attached with it. If you are a PBX customer and are looking for troubleshooting Astra phone with it, please let us know your license key and email ID via private message and we can take a look at it.

Hi, I tried this on Htek UC840 on 57.1 version. I am scouring Htek Phones website right now, and it seems like they get an indication on their phones but they just dont light it up on their devices. Their pnp.xml file has options of setting the MWI to 0 or 1 (which is like an option if you want to set the MWI indicator up or not) as per account basis. PFA the setting which it takes from the PBX after auto-provisioning, and it still doesn't work. If changing the phone is not an option right now for you, may be you can open a ticket with them.

Hi, You can get the Custom headers according to your choice for the OUTBOUND calls from your extensions. PFA the settings that you can try and you can see it in your trace after that. Trace: INVITE sip:857277xxxx@nyc.vodia.com;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.1.147:5060;branch=z9hG4bK-7a03624de622201c23fcfe684177a8e1;rport From: "Sachin" <sip:441@nyc.vodia.com>;tag=682346919 Let us know if it worked for you.

Hi, Please could you send us the trace of the call after providing the PBX with above settings to us, via a private message in here?

Hi, There are three options with which you can page:- Live and recorded playing, and wav file playing. The scheduled playing has to be added soon and it's on our bucket list.

Hello, Please check this link for all the forms of paging that can be done using Vodia PBX. https://vodia.com/documentation/paginggroups

Hi, I believe that this is what you are looking for:- https://technet.microsoft.com/en-us/library/mt605227.aspx So, as of now we don't support it. All we support is Trunking with different vendors. But, if you are a promising customer of Vodia PBX, then we here at Vodia can build up a new version for you. Let us know more about your plans of business with Vodia PBX.

Hi, You can simply run the command "sudo wireshark" on your (Linux based) PBX server and then select the ethernet / wifi interface you are running the test on and redo the previous steps you followed in order reproduce the issue.

Hi, Please set it up like below and it should work for you. I am trying this on version 57.1, but hopefully it should work for you too.

Hi, 1) "303 is manually configured on several handsets" - what does this mean exactly? 2) "No handset configured to this ext, just has all calls fwd to the particular #." - You dont have an ext 509, and you have redirected it to your cell phone directly?

Hi, Could you send us a screenshot of your Hunt group page, so that we will try it out here.

Hi, Hunt groups are ring groups. I am trying to understand here:- 1) You are dialing from a cell phone inbound to your Hunt group? And then to cell phone redirection. 2) I suppose this link here for how to setup a hunt group can help you better. https://vodia.com/documentation/huntgroups Please check "Stages" section there.

Hello, Could you please let us know which Vodia PBX version are your running.

Hello, Please navigate to Domain (of your choice) > Trunks > VoIP Providers > Click on the trunk of your choice. And at the top you have the option Rates. Hope this helps.

Hi, Could you please go through this page for better understanding https://vodia.com/documentation/buttons Also, try upgrading your system to 56.0 as there were various bug fixes in the previous versions which are fixed in this one. And if the buttons are still working fine after provisioning and if display on the phone isnt upto the mark, could you please try contacting the snom support team, as they would be able to help you better.

Hi Zoldy, May i please know, which version of the Vodia PBX are you running?

Hi, Yes, this is one of the facilities which is provided only by the Vodia PBX as of today. But make sure you are using the PBX Version 56.5.

Hi, I suppose we deduced your issue. You must have been turning ON the DND on the device (SIP phone) itself. Please :- 1) Delete that setting from the Phone. 2) Turn on the DND on the PBX server for the Extension (201 in your case). You can simply dial the star code *78 on the phone and press send. 3) Try running the scenario again. 4) If you turn OFF the DND (by using the star code *79 on the ext 201) ON-THE-FLY the ext 201 rings again (after the ringing ext has stopped). Hope it works for you.

Hi, The video calls are supported as long as the Phone you are using, supports it. But there are some discrepancies as follows:- 1) Only if you are using a PBX version which is 5 +. 2) The Video call can be started only when, an audio call is completely setup and then is being switched to a video call. 3) We could test this only on the grandstream video-specific model earlier and it worked for us then. 4) We are yet to test this on a Yealink T49G model as our lab doesn't have it yet. 5) Also, Yealink phones don’t necessarily have a start video button. Alternatively, you can deal with it using '888voip's' service. ( http://www.888voip.com/ ). Hope this helps.