Any plans to intergrate with Zoho Phonebridge?

[chrispopp]

Some clients are asking for Zoho phonebridge. https://www.zoho.com/phonebridge/

 

Any plans to integrate?

[Vodia PBX]

Yes. One of the next things on the to-do list.

[Vodia PBX]

Version 62 will have it: https://doc.vodia.com/zoho_crm

[Scott1234]

I am trying to get this to work, it connects and I get the green tick on the user level login on the pbx.

But nothing is logged in Zoho or any pop up's, thoughts? 

[Scott1234]

I don't see Vodia in the Phone Bridge Providers list on ZOHO, I am guessing the way phone bridge works has changed since you built?  

What can we do to get it in the list ? I really need to get it going for a large client. 

[chrispopp]

Has the phonebridge been integrated to make and receive calls, or only for logging?

[MattExceed]

I've set up as instructed but nothing happens on the Zoho side on inbound and can't click to dial for outbound.  Anyone got this to work?

[Support]

Zoho integration is still under test for now. We've run into menial troubles that might take some more time to be available fully.

We shall update this thread ASAP.

[Scott1234]

On 9/13/2019 at 1:31 AM, Support said:

Zoho integration is still under test for now. We've run into menial troubles that might take some more time to be available fully.

We shall update this thread ASAP.

Just posting again to show this is super important and so it does not fall away into the abyss, any kind of ETA for this ? 

ZoHo have now added phone bridge into other Zoho products as well,  Zoho One, Zoho Recruit and Zoho Mail along with CRM.

It's a great selling feature to customers to be able to say the PBX can integrate and support the full Phone Bridge feature set. 

 

 

[Vodia PBX]

AFAIK this is currently under review and should be approved shortly.

[Scott1234]

On 10/30/2019 at 5:21 AM, Vodia PBX said:

AFAIK this is currently under review and should be approved shortly.

Awesome ! will it require a PBX update or is it all ZoHo side with being published. 

[Support]

It will require a PBX update as well.

[batotech]

Do you also plan to integrate with Zoho invoice? Zoho invoice is cheaper to use and has the same features as Freshbooks

[Vodia PBX]

We don't have plans right now but it does sound interesting.

[Scott1234]

How's this PhoneBridge re-integration tacking ? keen for an update so I can let eager customers know how its tracking.

 

[almoondsllc]

I think Vodia should say clearly if Zoho CRM/Phonebridge is supported or not. I got the enterprise version for the Zoho CRM integration, according the link https://doc.vodia.com/zoho_crm it should work but in fact it doesn't.

I spent hours trying to get all this working and then Zoho support (I'm a Zoho one customer) told me this:

Sorry to disappoint you. Please note that as of now you can only use the supported providers of Zoho. Please log-on to crm.zoho.com--> Click Setup--> Select Telephony under Channels and check the list if supported providers--> you can integrate any one of listed supported providers.
You can find the supported telephony partners from this list: https://www.zoho.com/telephony/provider-lists.html
Unfortunately, it is not possible to use any of the unlisted providers with Zoho. Since you are using the telephony integration with Zoho using API it is not supported and we are unable to assist for the error facing with it.  If you want to register your provider as a supported partner for Zoho, please access the below link and register the details of the telephony system you are using.
https://www.zoho.com/phonebridge/

In fact in one of the log I found this:

https:www.zohoapis.eu:443: Return content (90 bytes)ⓘ
{"message":"PBX_NOT_INTEGRATED","status":"error","code":"PBX_NOT_INTEGRATED","details":{}}

I opened a ticket on support.vodia.com support and they are just saying like "did you check the docs? did you check this and that?".

I'm using the last version and build 65.0.10, I'm on Google Cloud with all the ports opened, https working, the check on the right of the "GET AUTH CODE" on the CRM setting of the extension is GREEN.

Just to avoid other waste of time, I ask to Vodia engineers to officially say if Zoho CRM/Phonebrige is working or not, thanks a lot.

Alessandro Marzini

[nebbin]

Is there any update to this... I have a customer wanting this integration?

[Support]

We will let you know as soon as this is back on their market place.

We hope this gets resolved soon as well.

[RichardDCG]

vodia is now in the list, I am getting the same as above.  Green tick, no in or out with Zoho.  In Wireshark I can see  a DNS request for phonebridge.zoho.com and getting the right IP back.  There then looks to be a flow of traffic TCP and TLS v1.3 to/from the IP and my PC.  But nothing when I call in or try to dial out.  The config steps seem pretty simple, not a lot to do.  What part is missing?

[Support]

Do you have a ticket open with us regarding this? 

Did you try this via user portal instead of the windows app? Does that work?

[RichardDCG]

I can get a Zoho popup if I dial out from the vodia app or browser.  I cant manage the call from Zoho and cant dial out from it.  When I dial in, the Vodia rings, but nothing from Zoho.  I have emailed our local distributor but not yet raised a ticket.  I will do so now.

 

 

# ticket created - Ticket# 486721