Vodia support

You can refer to this article http://wiki.snomone.com/index.php?title=Configuring_NetBorder_Express_With_snom_ONE to connect snomONE and sangoma.

anything on the PCAP?

Hi, Vega please follow this procedure on provisioning 3xx series phones. http://www.snomone.com/documentation/pnp_snom

it may be hitting the RTP port but could be sending the packets to a different IP. ​please cross reference any of the scenarios found in this article http://wiki.snomone.com/index.php?title=One_Way_Audio For example is the PBX sending RTP to VOIP provider and is the VOIP provider sending the RTP traffic to the PBX.

Can you also send me the trace as well. Thanks

We saw this issue on the snom 720 phones as well, so far the 300, 370, 320 should work fine, are you running 8.4.32 on the 3xx series?

The issue is with the yealink phone, the 1st time you park the call it's sends a REFER the 1st time around. The 2nd time the yealink retrieve the call and parks the call again but this time it does not send the REFER message to the PBX terminating the call.

It's hard to say.. This article will show how to set up the logs so that it will be available on the working directory when it happens again. http://wiki.snomone.com/index.php?title=General_Logging_Settings Best regards

Strange? was there a service flag set in the system?

Hi, Do you have the country code set on the domain settings? If you're in the US you can just add 1 http://vodia.com/documentation/domain_settings

For your setup I would try the Agent group. They're more choices on how you would like to setup an incoming call and avenues then a hunt group approach. Here is an updated document on the ACD group. http://vodia.com/documentation/agentgroups

I don't see why not, I believe this can also be done on the agent groups as well.

is there any co-lines configured on the phone? looks like it diverts the call to NBE after this message "Skipping pattern match because CO-line is not available for trunk Nextiva"

We need a siptrace from the pbx so we can see why the snom 870 is behaving this way. Best regards

Can you send us an invite from the PBX and dial from 870.

4.5 does not support 710 plug and play unfortunately this unit came out after 4.5 If this is urgent, I would encourage you to purchase version 5, under http://www.snomone.com/versions " Premium 5 bundle" if that's what you require? This will include future update for version 5 bug fixes and new features. If you need instructions on how to upgrade or purchase a license please let us know and we can guide you through this process. Best regards

Other solution is to send us the unit and we will tinker with it and bring it back to life or return it as a defective item to your distributor and get a replacement. Best regards

Hi, did you try this approach? How to use the reset buttonThe reset button on the snom ONE serves two purposes: First of all, it is a way to reboot the system without disconnecting the power. In order to do, push the button (and release it quickly after the pushing). The LED on the box will start blinking fast and then after 4 seconds start rebooting. Secondly, you can use the button to factory reset the system. After pushing the button, wait until the LED starts blinking fast. During the fast blinking period (about 4 seconds), you have to push the button three more times. Then after the blinking is over, the system will detect that a factory reset is desired and execute it. other solution would be to ssh into the unit..

Can you check the function keys on the phone under the Menu Icon it should be populated with http://your PBX IP:80/snom/menud .xml?auth=basic What firmware is the phone running currently? Thanks

What's the PBX log-file look like? Can you turn on Log TFTP and PnP events: to level 8? clear the logfile and try the procedure again.

Please check the inline... > in general, what phone features / settings does SnomONE support? we support many functions of PBX's out in the market today. We support from hold, transfer,buttons, intercom, LDAP basically all the functionality the snom phone as to offer. Please check http://wiki.snom.com How do you select and map specific features? http://www.snomone.com/documentation/buttons > how do you make a custom config file for a specific phone? Can you give us a example? What would like to custom on the snom phone? there are a few SNOM phone files, but no notes about how to create your own file for any brand phone http://wiki.snomone.com/index.php?title=Modifying_Plug_and_Play_Files Currently we only support snom phones for modification. > what is the file format for PnP? I think it's html, but what is the internal format? XML Format .The files that the snom phones are looking are listed here http://snomone.com/downloads/snomONE_online_book.pdf page 225 > how do you map a button to a function / feature? for example, how do you determine the button's internal number? http://www.snomone.com/documentation/buttons Internal number?? What set of features is available? Please check Button Types on this link. http://www.snomone.com/documentation/buttons how do you config shared appearances; for example, - a busy-lamp field [bLF]? - shared line appearances? http://www.snomone.com/documentation/buttons > how do you use a smart screen such as several phones from Grandstream, Panasonic, Yaelink and others have? I assume there's an XML mapping scheme, but where? How can you pass-through Internet/Web applications to the screen? Currently we do plug and play with Yealink phones, Grandstream and Panasonic if possible will be next on the list. Here is list of what support today. http://wiki.snomone.com/index.php?title=3rd_Party_Devices > how do you display a scrollable / searchable contact list, with edit features at the phone? Searchable contact is support today it's called LDAP You can enter your contacts in the domain address book these contact should show up when you press the directory button. can be done per extension or on the domain level http://wiki.snomone.com/index.php?title=Domain_Address_Book http://wiki.snomone.com/index.php?title=LDAP

It's difficult topic, the agent transferring the call must announce this information, Once the call leave the hunt group the PBX will just use the incoming name or DID. This would be even more difficult when the call is transferred again.. at a glance it sounds like a feature request but will bring other issues when manipulating the From field.

Hi, Andreas Please check this article on provisioning 3xx phones. http://wiki.snomone.com/index.php?title=Plug_and_Play_for_snom_phones#Snom_3xx_series_Provisioning.

Hi, Carlos which version are you running? also anything set on the timeout handling? What happens if you create a new Auto Attendant? can you dial an extension there and see if it timeouts?

This article explains how to get a simple invite from the system . http://wiki.snomone.com/index.php?title=How_to_Take_SIP_log_file. If you need us to further investigate, you can upgrade your support to priority by purchasing a ticket and we can log into your unit and verify what the issue might be. Thanks