Vodia support

We are currently testing a unit in our lab and will distribute the cfg as guide.

This should not be necessary but you can upgrade manually by renaming the exe http://vodia.com/downloads/pbx/win64/pbxctrl-v5.2.2-64.exe to pbxctrl and http://vodia.com/downloads/pbx/pbxctrl-5.2.2.dat to pbxctrl.dat The pbxctrl.dar is needed for web interface of the PBX, if you can have an old pbxctrl.dat just rename it withe new 1 above can you try this procedure.

You can use the calling card account and distribute credits for outbound calls.

we will re-test this item. Keep you posted.

is the device on a WAN? looks like it's missing the domain, unless you add the 100.x.x.x as the primary domain name it should register.

Try this article. http://wiki.snomone.com/index.php?title=How_to_record_an_announcement_from_a_remote_location%3F

Change both log in /log out star codes to *64 so it only logs you out of individual accounts.

Hi, Andrew you can always upgrade to 5.2.1 http://vodia.com/documentation/software and see if the issue persist. http://vodia.com/documentation/releasenotes521 you can also turn on the PCAP on the trunk level http://wiki.snomone.com/index.php?title=Trunk_PCAP_Generation and see leave it on for 10-20 mins and see if the CED is captured on the wire.

Do you have the extension set as FAX? The PBX is listening for CNG tone so it could be possible that the PBX has detected it on the wire playing the CED.wave from the PBX. You can also try 5.2.1 has some minor add and fixes. http://vodia.com/documentation/software

Try using this method. http://vodia.com/documentation/wac

Password should be the web password of the extension. Check this example Output should look like this. I took out the http so you can see the whole string. pbx.company.com/remote_call.htm?user=440&dest=9786854321&auth=myextwebpassword@440@pbx.company.com%3Asecret

it's possible just create the 2 service flags, 1 for Mon-Fri and another for Sat-Sun and record or upload your messages. The key is scheduling the service flag using the automatic mode. I am not sure what else we can suggest here? but this should work.

You need to have both of the service flag under Service flag account and you need to have both Night service number as well. The trick is that both service account have to be set on automatic mode so one can activate and deactivate. The yellow account 668---> will trigger 100 The blue account 669-----> will trigger 200 any other service flag account added have to be in order so they can trigger the appropriate account.

Which version are you using? can you give us a screenshot of the button profile of the 760? Best regards

Assign a queue manager this setting can be found in the ACD account under monitoring then go to then log in into the user portal, the ACD account should be listed on the top there you can see the wallboard.

Hi, When the user hears the greeting do they press an option to go elsewhere or are they transfer to voicemail?

Under the AA --->IVR section you can specify the service flag that will be used along with the uploaded message . When the service flag is activated it will play the associated wav. This makes it's in a centralized locations.

If it's a new phone out the box then the user is admin and no password however if the phone has provisioning to the system then you can change the web and pin under domain---> advance--->general setting-->Provisioning parameter and change and reboot the phone. or you can check the generated folder in the PBX working directory. http://vodia.com/documentation/pnp_prerequisite_steps

In the button section there is a setting called 'Lable" you can name the object there.

Hi, S is this the vodia mini or snom mini which is a gold/blck casing? http://vodia.com/mini

Carlos can update the ticket with that information, maybe copy paste the trunk setting and the name of the provider so we can add that to our list of providers. Best regards

This item is on the to-do list, we have a ticket on this object as well. Best regards

To match the 4 last digit in 1234556@1.2.3.3 you can use the setting under the routing/redirection "Use a list of expression" in the trunk setting. I use this expression for testing works like a charm !([0-9]{4}$)!\1!t however you the option use the entire DID ex 1234556 or just add 4556 in the extension alias the PBX should be able match the incoming call without a problem.

Hi, it's best to schedule an upgrade if need be please PM.

Hi, Tim I would have to search for this iso on 1 of my old machines. Keep you posted. Best regard Vodia