Vodia support

There are some settings on the meeting point you can experiment with under the audio section of the MP GUI. http://wiki.snom.com/Settings/handsfree_mode There should a few setting on echo cancellation as well.

Well yes however it's not practical to change the hold button for a park orbit account. It's best to mapped the park orbit account to a virtual key on the flip side you won't be able to monitor the account as well.

Hi, which phone model?

It should be possible the assistant can simply transfer the call to a conference room without disconnecting the call. According to the document the moderator can leave the conference call and leave the participant without disconnecting the call as well but this is done only scheduling a conference. Exiting conferenceContinue the conference: Participants will be able to communicate with one another after the moderator has exited the conference. (The conference will not be deleted until after 24 hours.) Mute all participants on exit: Once the moderator exits, participants’ phones will be muted. Hang up the conference on exit: Once the moderator exits, the system will disconnect all participants from the conference call. Please check this article. http://vodia.com/documentation/confrooms

Save as type:Wave Attributes: ulaw, mono or ulaw, 8000, 64 kbps, mono

Have you using the custom headers under the "SIP Caller-ID Presentation"? http://vodia.com/documentation/trunk_custom_headers You can define the headers for the from and to and remote party ID field for example you can choose the setting "Based on the incoming call"

Hi, You can use the AA or create a new one which is a bit more flexible when recording a message and has a lot more options then an IVR. Try the following. 1. Create a new AA 2. Record your message and make sure to include in your message that the users can press 1 to leave a message in the GM "general mailbox" 3. Add the extension or the VM under the "direct destination" and add a 1 in the user input. Now you can add your new AA account under the service flag number.

Can you re-apply the license again, also check how many extension is allowed on that particular domain by clicking the domain edit button and then add the number of extensions allowed under the "Maximum number of extensions" and save.

In the Vodia PBX working directory there is a folder called generated folder, in Windows the path is C:\Program Files\Vodia Networks\Vodia PBX\generated> and in Linux it's usr/local/pbx/generated in it are the configuration files for all of the phones on that particular domain. You can find the contents of the provisioned phone and do a query for 993307 and and you can log into the phone GUI and see it was programmed manually. The other solution would be to reset the phone and provisioning it again.

HI, Woelz What type of retrieve button are you referring too on the phone? They're many ways to retrieve a call. Best regards

Hi, Hasa if you would like us to assist you with this setup, you can purchase a 1hr support ticket at our portal here https://vodia.com/ticket you might have to register 1st, this is just an option for your to get the ball rolling and get the best out of your vodia server. Best regards

Hi, Upgrading to version 5 is extremely simple, for version 4 users you will have to manually download 2 items. 1. Download the OS version that correspond to your machine. 2. Download pbxctrl-5.2.4.dat Copy paste the link on your web browser. For example http://vodia.com/downloads/pbx/win32/pbxctrl-v5.2.4-32.exe and http://vodia.com/downloads/pbx/pbxctrl-5.2.4.dat copy these files to your PBX working directory which in windows is C:\Program Files\Vodia Networks\Vodia PBX or C:\Program Files\pbxnsip\pbx or in linux usr/local/pbx or usr/local/pbx 3rd you will have to rename your Pbxnsip or snomONE executable which is pbxctrl.exe and name it temp_pbxctrl.exe after you rename the file you can now rename your new executable and dat file. pbxctrl-v5.2.4-32.exe to pbxctrl.exe and pbxctrl-5.2.4.dat pbxctrl.dat after you have rename your files restart the pbx service. To activate version 5 check this link. wiki.vodia.com/index.php?title=Licensing <update-list version="5.2.4"> <delete name="pbxctrl-old"/> <file name="pbxctrl.dat" hash="" link="http://vodia.com/downloads/pbx/pbxctrl-5.2.4.dat"/> <file name="pbxctrl.exe" type="executable" os="Win32" hash="" link="http://vodia.com/downloads/pbx/win32/pbxctrl-v5.2.4-32.exe" rename="pbxctrl-old"/> <file name="pbxctrl.exe" type="executable" os="Win64" hash="" link="http://vodia.com/downloads/pbx/win64/pbxctrl-v5.2.4-64.exe" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="CentOS32" hash="" link="http://vodia.com/downloads/pbx/centos32/pbxctrl-centos32-5.2.4" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="CentOS64" hash="" link="http://vodia.com/downloads/pbx/centos64/pbxctrl-centos64-5.2.4" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="Debian32" hash="" link="http://vodia.com/downloads/pbx/debian32/pbxctrl-debian32-5.2.4" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="Debian64" hash="" link="http://vodia.com/downloads/pbx/debian64/pbxctrl-debian64-5.2.4" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="snom ONE mini" hash="" link="http://vodia.com/downloads/pbx/mini/pbxctrl-mini-5.2.4" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="Vodia mini PBX" hash="" link="http://vodia.com/downloads/pbx/mini2/pbxctrl-mini2-5.2.4" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="MacOS" hash="" link="http://vodia.com/downloads/pbx/macos/pbxctrl-darwin10-5.2.4" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="PowerMac" hash="" link="http://vodia.com/downloads/pbx/macos/pbxctrl-ppc-5.2.4" rename="pbxctrl-old"/> <file name="pbxctrl" type="executable" os="FreeBSD" hash="" link="http://vodia.com/downloads/pbx/freebsd64/pbxctrl-freebsd64-5.2.4" rename="pbxctrl-old"/> <file name="audio_moh/bi_ced.wav" hash="" link="http://vodia.com/downloads/pbx/audio/audio_moh/bi_ced.wav"/> <file name="audio_en/aa_offer_cellphone.wav" hash="" link="http://vodia.com/downloads/pbx/audio/audio_en/aa_offer_cellphone.wav"/> </update-list>

Hi, create a new dial plan for those users whom are not allow to dial a particular number. You can continue to add not allow numbers on the dial plan then on the final entry you can allow everything else. There is also the PIN option "P" which will require users to enter a PIN number which is found on the extension level, if PIN is set then the users has to enter his/her PIN to make an outbound call or international call if that's the case.

Hi, you can download easily the software here http://vodia.com/documentation/software once you install the Vodia PBX you can then acquire a license here http://vodia.com/versions to add the MSL integration you can add to your license here http://vodia.com/alacarte Thanks

Hi Remove the :587 from smtp.gmail.com and for encryption use Automatic. Then try another test email. Thanks

Hi, There are many things describe above please choose the scenario that's affecting your device.

Check admin---> general status, it should give you a read out.

unfortunately there are no wizard to go by in migrating an older version 3.4 to 4 or 5 however the best solution would be to install a fresh version 5 installation , we can then provide you with a temp license so you can get started with your migration. You can open a ticket at the below link so we can better understand your migration as well as the best course of action in making your re-deployment a success. https://vodia.zendesk.com/home register at the link above please include the forum post on your ticket so we can track this accurately. Best regards

Hi David You're best bet would be to use the "IP Routing List" and "SIP IP Replacement List" check the article below. http://vodia.com/documentation/admin_sip_and_audio

The installer is obsolete if you would like to have a fail-over, I would suggest running V5 for your secondary deployment.

There is one available is the mini already running Ångström?

Thanks for the info however you will still need to put in a purchase a priority tickets so that he is aware also version 4.5 is not a supported platform and is no longer distributed by vodia networks. Thanks

Hunt group section only allows extension entry per stage and disregards the * however you can use the * entry in the last stage which you can specify a mailbox greetings in the last stage for example 845*2 for the 2nd greeting of an extension and so on. check the link below for more tips. https://twitter.com/vodiapbx

Hi, Itswt We can help you get through your support inquiry. 1. Signup up at vodia.com 2. Sign in and navigate to "Products "---->Paid Support Here you will be able to purchase some support time afterwards we can coordinate some time, based on your timezone using join.me, Via email. If you would like to go ahead and get familiar with version 5 you can check this link. http://vodia.com/documentation/index What version are you currently running and what type of phones do you have? Thanks