Vodia support

We can test it in our lab and see if it's systematic. Best regards

haben Sie die access verwendet? Sie können die IP-Telefone in diesem Abschnitt geben, damit das System die Blockierung der IP-Telefone zu stoppen. http://vodia.com/documentation/admin_security Have you used the accesslist? you can enter the phones IP in this section to stop the system from blocking the phones IP.

Does the certificate contain the domain name of the PBX?

Buttons? Caller ID? Ringtone? also did you upgrade to 5.2.2?

With SPA its better to leave all the buttons on the phone for lines as intended. Messing with that always causes huge problems. For BLF use the expansion keypad starting with button 1 and so on ...

Hi, Please follow this procedure on provisioning your polycom phone. http://vodia.com/documentation/pnp_polycom and http://vodia.com/documentation/buttons

1. Distinctive ring on the polycom phone. This is found under HG settings phone has to be provisioning for this to work. 2. Caller ID question on the polycom phone "BLF" This is actually a good feature but it's phone based the phone is passing some useful information nothing we change there.

Hi, Alex Thanks we are aware of this lil gremlin. It will be fixed on the next revision.

For FXO usage the Vodia PBX can provisioning the lines now. Check the article below. http://vodia.com/documentation/pnp_lan_prov

Hi, Good talking to you this morning. Let us run the first 2 scenarios. 1. Distinctive ring on the polycom phone. 2. Caller ID question on the polycom phone "BLF" Keep you posted.

1. to have different ringtone when call comes from hunt group ​Under behavior check "Ringback source" you can choose Ringers 1-10 when click on the drop down. 2. for people with BLF setup not to see incoming did of monitored accounts and just if they on the phone or not. Not sure? can you re-phrase the question?

They're many combination that can used on the from header check this article on trunk headers. http://wiki.snomone.com/index.php?title=Trunk_Custom_Headers

You will have to reset the license under your vodia account once reset the license you can re-apply it on your new server.

Hi, Make sure you have the language pack 1st http://wiki.snomone.com/index.php?title=Language_Prompts Once your language pack has been downloaded there is no need in restarting the system. 1. Navigate to your AA ------> to Second language:Choose your language here. 2. Go to Direct destination-----> add your input number and choose Announce 2nd language and save. Call into your AA and let the prompt play it will then say press 2 to choose a 2nd language.

Actually snomONE mini can be upgraded to version 5 if we are talking about this product. Some user get this confused with the plug unit. They're is license you will need to upgrade as well to run version 5, you will also get a complementary 50% off the price list as well. If you need any details send me a PM. Best regards

It's not possible to add tabs to the user interface however version 5 has some of the functionality you have describe above. 1. You can Change ringtones on the fly. 2. You can hide some parameters from users.

Please check this article on the monitoring. http://vodia.com/documentation/wac This will be the best solution since you can have 2 web session for monitoring the extensions. or You can provisioning 2 phones to each PBX, I would suggest a 720 or an 870 these phones have lot of buttons for BLF monitoring.

Please check the inline. I'm trying to figure out how i could setup an Agent Group to do the following: 1. Announce welcome message If you want to use this method you will 1st have to set this scenario up under the "Caller setup" Add the extension that will be recording the message under the "Accounts that may record a message:" To record the Announcement dial *98(ACD) ex *98123 "123 being the ACD account" follow the recording instructions. This will take care of the "initial greeting" ========================================================================================================================= 2. If a call has been waiting for more than x Minutes, they are told they could "press 9" and leave their number and an agent would call them back as soon its possible. They're several ways to this: 1. You can record a second message so that it can play out after x amount of seconds this setting can be dictated under the "Gap between announcements" for callers that are waiting on the queue they will hear a message play out every 5 to 180 seconds you can choose this under the drop down. To record the 2nd message simply dial *98123*1 "123" being the ACD account for example. after you have recorded you 2nd message scroll down to "Caller setup" since you mentioned you wanted the caller to press 9 you will have add an account there. if you want the user to leave a message under some account on the system you will have add 8444 " 8 is the default prefix for the voice mail system and 444 is the extension where the user will leave the message on. So basically add 8444 under Key 9 When you choose the extension that will receive the message you can allow the agent group user to also participant. The setting can found under the extensions " Mailbox settings" --------> "Allow access for extensions" List the ACD extension here for example 123 456 789 ect. When a message is left, all the user will receive an MWI on their phones and whoever checks the message can: 1. Delete the message. " This is an indication that the user has receive the message and called the customer or is going to. 2.The users can leave a comment on the message: By pressing 0 and then 6 follow by 3 after they finish the comment on the message they can hang up the phone. When other users listen to that voice-mail they will 1st hear the comment left by 1 of the user " Hi This is John Doe and the customer has already been called" or customer is all set. 3. Inform the agents at this group, that a caller made the request for them to call them. This is already trigger when the customer leaves a message

Unfortunately today all recordings are stored in that folder but I am not clear you mentioned, "In multidomain environments this is not working because there is no way to find by which customer and user each message was recorded without hearing it." is this an automatic recording issue or ah hoc recording? You should be able to see all recording in the admin mode and per domain as well.

if your trying to call into the mini the best case scenario is to create an extension on 5.2.2 and register it on the 4.5.1 as a registration trunk and have the call go to an AA, HG or AG you can specify this under the "Destination for incoming calls" under the trunk settings. I personally would use an AA so you can dial any extension on the system.

it's possible to install VLC on the cmd line and run the service locally however it has not been tested. Maybe setting it up 1st on some machine and see if the streaming works, if you're successful then I don't see why it wouldn't worked locally. It would be better to add some audio file into the machine as well saving you time from fiddling with the cmd line.

This feature was never developed for linux only for windows some years ago today you should be able to stream to the box using VLC.

Eventually the call should terminate to the VM, here is where camp on should be introduced however you can't have it both ways.

This is a phone issue 1st of all. Perhaps the phone does not retain it's logic when multiple calls are advertised on the phone while transferring a call. Try adding the syntax again only things missing was the RW under the perm= reboot the phone after you make the change in the 8xx template. <always_show_active_call perm="RW">on</always_show_active_call> http://wiki.snom.com/Settings/always_show_active_call

We will test it and report back.