Vodia support

I have updated the ticket with some information. Best regards

WAC is explained here. http://vodia.com/documentation/wac

Here is an example. <?xml version="1.0" encoding="utf-8"?> <row><adr>192.168.0.0</adr><mask>16</mask><type>true</type></row> If it's the 1st entry name then save as 1

Kool can you PM the audio file and I can upload it on our test lab to see if it's reproducible. Best regards

If you would provide us with the trunk account info we will be able to figure this out for you and add the provider to our support trunk settings. You can send the info to my PM. Best regards

Please check this article on incoming calls. http://wiki.snomone.com/index.php?title=Inbound_Calls

Check this article http://wiki.snomone.com/index.php?title=NetBorder_Express_Quick_Tips You will have to use your URL when you do a wget. I think the NBE software has the Wanpipe included.

Instead of putting the call forwarding on the phone, you can add that forwarding number on 1 of the stages on the group and add a duration of 20-30 to give it sufficient time for the call to be directed. Call forwarding does not work if the extension is part of the group, other option is to add that forwarding number as a cell phone number and it will ring both the ext and the mobile phone "forwarding number" as well but you will have to set "When calling the extension in a hunt group:" to yes on the cell phone section. so many options

There are different ways to accomplish this. Will the extension registered? if not then you can use the redirection setting 1. Call forward all calls to: and put the 1777xxxxxxx 2. Call forward when not registered: and put the 1777xxxxxxx you can also use a huntgroup and put the 1777xxxxxxx on the 1st stage and add a duration of 20-30 second and add a final stage maybe the extension VM.

can you post a logfile of the even?

Nice hidden feature but I remember you can permanently just put them on the main screen, I guess things changed on the phones firmware?

Is the extension registered? usually when it's not registered it goes straight to VM a good indication is when you don't hear any ringback as well.

The pbx only support BLF for yealink phone same for polycom ect. http://wiki.snomone.com/index.php?title=Yealink you will have set your buttons as BLF for example park orbits is 87 so it would be BLF monitor pickup and speed dial 87

The idea was to download http://provisioning.snom.com/download/fw/snomPA1-8.7.3.25-SIP-f.bin into a tftp server and have the PA1 point to that IP server and see if they will upgrade locally but if that does not function then I would RMA the unit and get another batch. Try these steps, "If the PBX is locally" 1. Download http://provisioning.snom.com/download/fw/snomPA1-8.7.3.25-SIP-f.bin 2. Dump that file into the working directory of the pbx folder tftp and Rename the bin file to snomPA1.bin note: if the tftp folder does not exist you will have to create that folder. 3. Turn on the tftp port on the PBX shown here http://wiki.snomone.com/index.php?title=TFTP_Ports the restart the PBX service. 4. Log into the PA1 unit and under the upgrade setting put your PBX address 192..x.x.x/tftp/snomPA1.bin you might want to test if the bin is downloadable from the web browser. if that does not work then RMA the units.

This is a common issue with snomONE plus that have bad voltage converters. "manufacture issue" Please contact http://claricomsolutions.com they will be able to help you replace the voltage converter. Best regards

if you want to text as well you will need to activate the setting on the phone. http://wiki.snom.com/Settings/text_softkey

Which main page? do you mean on the screen of the phone?

Have you try to do a recovery locally http://wiki.snom.com/Firmware/V8/PA1/Recovery The next step would be to send these defective unit to snom USA for a replacement.

The snom 870 and 821 does support labeling do to the virtual keys unfortunately the snom 760 does not have that feature. You can activate the virtual key as well on the 821,820 and 870 when the phone is idle. http://wiki.snom.com/Settings/goto_virtual_keys_state_on_activity http://wiki.snom.com/Category:Virtual_Keys

You can try this approach on trunking 2 PBX, it depends how fancy you want to get with the set up, we are currently re-vamping the documentation for version 5 but it should work just the same. http://wiki.snomone.com/index.php?title=Branch_Offices

Well if you want a custom message you have to record one very easily. If you're looking to modify the prompts on the PBX you can check out the audio_en folder in the Vodia PBX working directory. I think it would be more feasible to record you message on the phone http://wiki.snomone.com/index.php?title=Auto_Attendant_Welcome_Greeting or upload a professional prompts as well then you can setup the direct destination.

Hi, you can record these message from the AA before you start recording make sure that the extension is allowed to record the message under "Accounts that may record a message:" Then follow the procedure below To record greetings using *98:From the telephone keypad, enter *98. Enter the auto attendant account number. Wait for the system message then record you message after the tone and hang up the receiver. Here is more information on IVR recording. http://wiki.snomone.com/index.php?title=Auto_Attendant_Welcome_Greeting

Here is a link on how it works on 5.1.3 http://wiki.snomone.com/index.php?title=Trunk_PCAP_Generation

I remember I had an issue with ringtone with incoming from the hunt group, try changing the ringtone under behaviors. Behavior Ring melody:

it should resolve the DNS however TLS would require a certificate from the provider and I don't think this is implemented yet. Please check this article. http://www.informationweek.com/infrastructure/unified-communications/how-secure-are-sip-trunks/d/d-id/1080573?