Vodia support

Thanks Dave we are actually working on a improved documentation system for version 5. It will be up on snomone.com, but no word on when it will go live.

Hi, Dave Before you upgraded to 5.1.0 was this working? Is the trunk account coming from multiple trunk providers or the same provider and if it's the same provider are the accounts the same or different? perhaps you can PM us the account so we can try to reproduce it here if possible. Thanks

Pattern 8([0-9]{7})@.* User dials prefix 8 match any number between 0-9 the target digits is 7 example 12345678 Replacement sip:617\1@\d;user=phone It will be replace with 61712345678 replacement will match the 1st string which is indicated by the \1 which is 8([0-9]{7})@.* @\d is @nyc.mypbx.com which is the domain of the pbx in an invite the replacement part will look like this sip:16174442231@nyc.mypbx.com;user=phone The user=phone the recipient Here is an oldie http://kiwi.pbxnsip.com/index.php/Dial_Plan most of the example and explanation should get you by.

Hi, here is one example you can try. Pattern 8([0-9]{7})@.* Replacement sip:617\1@\d;user=phone http://www.regexbuddy.com is good tool to break down regular expression, I know they can be a bit complicated.

Hi, You use the custom headers in the trunk section to achieve this. http://wiki.snomone.com/index.php?title=Trunk_Custom_Headers

sounds like the call never went out... are you able to call the cell phone by dialing it directly? Can you copy/paste the log file of the failing scenario on this thread http://wiki.snomone.com/index.php?title=Snom_ONE_log Thanks

The hunt group would be perfect for your scenario, There you can set the name of the company, in the From Header setting, if she were part of many different HG then you can specify the DID and the company name for each and she can answer each call accordingly, you can also control the ringtone when each HG is called as well. This article should explain some of the HG feature. http://wiki.snomone.com/index.php?title=Hunt_Group_Behavior

Can you tell us which version are you running? Can the extension call the CP?

Is the wave file 8 kHz Mono, 16 bit mono?

Strange, I updated a mini last night, you may have to upgrade the unit manually. if the unit is public I can help out and upgrade the unit for you, PM when possible.

Here is 1/2 cent http://wiki.snom.com/Settings/auto_dial You can tell the phone to wait <2> , <5>, <10>, <15> after dialing the number could be an alternative not an excellent solution but it's a start.

http://wiki.snomone.com/index.php?title=Connecting_remote_user_using_your_ISP_IP

Hi Can you check the snom one directory for audio_moh , the moh files should be there. The ringback is located in the audio_en folder.

We have tested this on 1 of our users domain, that had the same issue and it worked fine for us remotely, maybe remove the phone and bring to a different ISP provider "Location" and see how it behaves.

Hi, Sorry to hear that, What version are you running?

also check this article on admin levels. http://wiki.snomone.com/index.php?title=Administrators

Please check this article on one way audio. http://wiki.snomone.com/index.php?title=One_Way_Audio

This article might help out. http://wiki.snomone.com/index.php?title=Activating_night_mode

Was this item resolved after changing the phone to TLS?

http://www.metropolis.com/ a bit outdated but should work with version 5 http://kiwi.pbxnsip.com/index.php/Metropolis_Call_Accounting

http://wiki.snomone.com/index.php?title=Registering_counterpath_Bria_with_snomONE#Entering_you_account_information.

Does the extension have an ANI defined? http://wiki.snomone.com/index.php?title=Outbound_Calls

To upgrade the yealink phone is pretty easy, I think the file is in zip form, you will have to extract it on your desktop and upload it to the phone as a bin file.

Can you unregistered 340 and on the logging remove the register event. The goal here is to see if the pbx will send the caller to the VM without the phone being registered. Thanks

You mentioned that users who are in area codes 206, 410 and 303 have issues getting to an extension VM, is it possible to provide us with a clean sip log of this event? Thanks