Agent Group Setup

191 topics in this forum

1. Bug? - When all agents are unregistered, send calls to

   By Scott1234, January 18, 2019
   • 4 replies
   • 758 views
   • 
   • Scott1234
   • March 7, 2019

2. problem recording greeting for Agent group

   By AAL, June 24, 2007
   • 4 replies
   • 7.8k views
   • 
   • AAL
   • June 26, 2007

3. ACD Distribution Method

   By Bill H, September 6, 2007
   • 15 replies
   • 6k views
   • 
   • hosted
   • December 15, 2007

4. Calls in queue won't do to voicemail if agent does not answer

   By BlueWolf, September 17, 2008
   • 10 replies
   • 5k views
   • 
   • Leonmeijer
   • November 3, 2009

5. Agents group drops call

   By Mads Mortensen, February 18, 2009
   • 11 replies
   • 4.4k views
   • 
   • Mads Mortensen
   • April 23, 2009

6. Phantom calls in agent groups

   By Jeremiah, February 16, 2009
   • 7 replies
   • 4.2k views
   • 
   • broz
   • January 23, 2011

7. Agent Group Call Drops And Gap time issues

   By Michael, November 19, 2008
   • 11 replies
   • 4.1k views
   • 
   • pbx support
   • December 4, 2008

8. Hot Desking with agent groups not working as expected

   By clarity, June 24, 2009
   • 8 replies
   • 4k views
   • 
   • Vodia PBX
   • August 19, 2009

9. Shared Dect phone within Agent Group

   By R. Baltzer, September 29, 2008
   • 16 replies
   • 3.9k views
   • 
   • R. Baltzer
   • October 29, 2008

10. ACD Calls going to ext do not redirect

    By MichaelW, July 21, 2008
    • 10 replies
    • 3.9k views
    • 
    • Bill H
    • January 23, 2009

11. Agent Queue Statistics

    By olecoot, September 23, 2008
    • 14 replies
    • 3.8k views
    • 
    • Vodia PBX
    • October 13, 2008

12. Multiple call status

    By koolandrew, June 19, 2017
    • 7 replies
    • 3.7k views
    • 
    • koolandrew
    • June 21, 2017

13. When a call approaches the head of the queue

    By pbxuser911, January 6, 2009
    • 9 replies
    • 3.6k views
    • 
    • pbxuser911
    • July 17, 2009

14. "external extension"

    By RobertoAchab, January 19, 2009
    • 7 replies
    • 3.3k views
    • 
    • andrewgroup
    • February 5, 2009

15. Queue control with external logic

    By Santiago Londoño, March 5, 2009
    • 5 replies
    • 3.3k views
    • 
    • pbx support
    • March 19, 2009

16. ACD Goups Log in/out

    By YMSL, January 12, 2009
    • 10 replies
    • 3.2k views
    • 
    • YMSL
    • January 15, 2009

17. Music on hold while ringing agents

    By David McGowan, November 15, 2007
    • 6 replies
    • 3.2k views
    • 
    • Friedom-Tech
    • September 5, 2008

18. Delay in audio for agent group

    By Kasper Hansen, May 25, 2007
    • 2 replies
    • 3.1k views
    • 
    • Juan Acevedo
    • September 4, 2007

19. "Ring All" group

    By CarlH, January 31, 2007
    • 2 replies
    • 3k views
    • 
    • Vodia PBX
    • February 1, 2007

20. Queue annoucements

    By MeZelf, August 28, 2008
    • 4 replies
    • 2.9k views
    • 
    • rudik
    • January 21, 2009

21. Remote Agent Log In / Out

    By Bill H, September 25, 2007
    • 6 replies
    • 2.8k views
    • 
    • Vodia PBX
    • September 26, 2007

22. Doesn't seem to be connecting

    By DWAyotte, October 13, 2009
    • 8 replies
    • 2.7k views
    • 
    • pbx support
    • October 14, 2009

23. Multiple Agent groups

    By Karsten Schmidt, July 13, 2007
    • 1 reply
    • 2.7k views
    • 
    • Vodia PBX
    • July 15, 2007

24. Agent Login/Logout stopped working after upgrade

    By rudik, September 23, 2009
    • 8 replies
    • 2.7k views
    • 
    • rudik
    • October 6, 2009

25. scheduled acd log in/out

    By mattlandis, February 4, 2011
    • 5 replies
    • 2.6k views
    • 
    • Vodia PBX
    • February 27, 2011