Agent Group Setup

191 topics in this forum

1. Bug? - When all agents are unregistered, send calls to

   By Scott1234, January 18, 2019
   • 4 replies
   • 759 views
   • 
   • Scott1234
   • March 7, 2019

2. ACD "Wall board"

   By Henrikt, September 12, 2020
   • 17 replies
   • 813 views
   • 
   • Henrikt
   • October 21, 2020

3. Caller priority problem

   By tanerultanir, January 8, 2013
   • 17 replies
   • 1.5k views
   • 
   • tanerultanir
   • April 12, 2013

4. Shared Dect phone within Agent Group

   By R. Baltzer, September 29, 2008
   • 16 replies
   • 3.9k views
   • 
   • R. Baltzer
   • October 29, 2008

5. ACD Distribution Method

   By Bill H, September 6, 2007
   • 15 replies
   • 6k views
   • 
   • hosted
   • December 15, 2007

6. Agent Queue Statistics

   By olecoot, September 23, 2008
   • 14 replies
   • 3.8k views
   • 
   • Vodia PBX
   • October 13, 2008

7. Transfer Agent Group Call

   By Rameshkumar, November 25, 2019
   • 12 replies
   • 408 views
   • 
   • Henrikt
   • November 27, 2019

8. Strange behaviour of Agent Group + anonymous caller id

   By Silvio, August 18, 2011
   • 12 replies
   • 1.9k views
   • 
   • Silvio
   • September 7, 2011

9. Call reporting/metrics - queues

   By RichardDCG, March 13, 2023
   • 11 replies
   • 337 views
   • 
   • RichardDCG
   • April 17, 2023

10. Agent Group Call Drops And Gap time issues

    By Michael, November 19, 2008
    • 11 replies
    • 4.1k views
    • 
    • pbx support
    • December 4, 2008

11. Agent Group call state - Yealink T48+ BLF

    By Vernon, May 17, 2021
    • 11 replies
    • 703 views
    • 
    • execcomm
    • March 23, 2022

12. Agents group drops call

    By Mads Mortensen, February 18, 2009
    • 11 replies
    • 4.4k views
    • 
    • Mads Mortensen
    • April 23, 2009

13. Agent group opening many calls on phones (issue with 64.0)

    By chrispopp, November 20, 2019
    • 11 replies
    • 487 views
    • 
    • chrispopp
    • November 22, 2019

14. Agent login/logout button will not show status

    By ahennis@voicespring.net, December 17, 2015
    • 11 replies
    • 1.7k views
    • 
    • chrispopp
    • June 5, 2017

15. ACD Calls going to ext do not redirect

    By MichaelW, July 21, 2008
    • 10 replies
    • 3.9k views
    • 
    • Bill H
    • January 23, 2009

16. Planned Maximum Calls in ACD change by ServiceFlag

    By Henrikt, June 2, 2021
    • 10 replies
    • 346 views
    • 
    • Henrikt
    • June 10, 2021

17. Uploading Audio Issues

    By sudo, January 2, 2013
    • 10 replies
    • 1.4k views
    • 
    • Vodia PBX
    • February 14, 2014

18. ACD Goups Log in/out

    By YMSL, January 12, 2009
    • 10 replies
    • 3.2k views
    • 
    • YMSL
    • January 15, 2009

19. Calls in queue won't do to voicemail if agent does not answer

    By BlueWolf, September 17, 2008
    • 10 replies
    • 5k views
    • 
    • Leonmeijer
    • November 3, 2009

20. Agent Group Send daily CDR report

    By Rameshkumar, August 29, 2019
    • 9 replies
    • 697 views
    • 
    • Vodia PBX
    • May 1, 2020

21. Number of agents added per ring stage

    By Rameshkumar, November 19, 2019
    • 9 replies
    • 763 views
    • 
    • Vodia PBX
    • November 20, 2019

22. When a call approaches the head of the queue

    By pbxuser911, January 6, 2009
    • 9 replies
    • 3.7k views
    • 
    • pbxuser911
    • July 17, 2009

23. New Wall Board

    By SeanKann, June 21, 2023
    • 9 replies
    • 230 views
    • 
    • Vodia PBX
    • July 6, 2023

24. Agent Login/Logout stopped working after upgrade

    By rudik, September 23, 2009
    • 8 replies
    • 2.7k views
    • 
    • rudik
    • October 6, 2009

25. Hot Desking with agent groups not working as expected

    By clarity, June 24, 2009
    • 8 replies
    • 4k views
    • 
    • Vodia PBX
    • August 19, 2009